Support and Services

Infoscore’s Support and Services Group offers a comprehensive range of professional services, including Product Support, Installation and Training, and Project Management. We have assembled an experienced and knowledgeable staff of well-qualified individuals capable of implementing our solution specifically for your organization. The management of each project is distinctly interactive, allowing your voice to be heard through consistent and constant communication at all times. From on-going product support to strategic planning and consultation, to project execution and follow-through, the Infoscore Support and Services Group will empower your organization to undertake large-scale projects with confidence and assurance.

Product Support
Infoscore’s Support Services department is comprised of a team of highly skilled and knowledgeable Systems Engineers assembled to maintain the integrity of your system. We have the capabilities to meet even your most demanding needs by providing optional 24x7x365 support. We understand that your customers are the core of your organization and that processing their payments in a timely manner is paramount. For this reason, we always strive to provide the highest level of excellence and efficiency in customer support.

Installation and Training
Infoscore provides on-site installation and training by seasoned professionals, well versed and highly proficient in the  system architecture. We take the time to provide a personalized, one-on-one, hands-on introduction to your systems administrators as well as the broader base of system operators. Training does not stop when we leave your site. We continue to work with your team until they feel comfortable with the system.

Additionally, Infoscore supplies optional, high-level system education and training for Systems Administrators and Managers. Once your  system is functional, additional training allows your organization to take full advantage of the breadth of the system. Whether you need to learn about creating new applications to interface with the our systems, writing User Exits, or simply discovering the host of capabilities available on the system, we will customize the training according to your needs.

Project Management
Infoscore provides Project Management services to ensure the timely coordination of all activities associated with the system or  family module deployment. An experienced Project Manager, utilizing state-of-the-art project management technology tools, serves as the primary point of contact and is responsible for developing project plans, and tracking and resolving issues to ensure that adequate resources are in place to meet deliverables.

As a focal point, the Infoscore Project Manager works closely with all levels of your organization to make certain that your requirements are well understood and documented in order to ensure the attainment of your goals and expectations.