Case Studies

AAA Carolina

Summary

AAA Carolinas processes custom and standard transactions with Infoscore’s PayData.NET. Cathy Thompson of AAA Carolinas sums it up by saying “WOW”.

AAA Business

Based in Charlotte, North Carolina, AAA Carolinas offers 24 hour roadside assistance plus travel, insurance & automotive services. You can also purchase airline tickets, make hotel reservations, find vacation packages, car rental & cruise deals at AAA. AAA is North America’s largest leisure travel agency.

The Challenge

The main challenge was to process standard and exception transaction payments in a cost effective and timely manner.

Prior to PayData.NET

AAA outsourced their work to a large multi-state bank. The outsourcer was able to process AAA standard transactions in a timely manner. However, exception transactions were sent to AAA for processing. The exceptions (now at least a day old) were processed by 5 people taking about 6 hours a day by using in-house custom software solution.

The PayData.NET Solution

AAA uses Infoscore’s ePayData.NET solution to process both standard and exceptions in-house as follows:
All standard and exception items are scanned.
The exception items are automatically classified by exception type.
An image of each exception is delivered to an exception specialist operator for resolution.
AAA custom in-house solution is updated with all transactions.
All deposits are electronically posted using Infoscore’s Check 21 solution.

The Benefits

All standard and custom transactions as well as other imaging requirements for other departments are processed in-house by 4 people in 5 hours per day total, in-addition:

All transactions are stored in the image archive and available for access by authorized personnel.
Exception items are processed in a timely manner and completely documented as well as available from the archive.
All deposits are posted the same day.
Personnel stress is reduced to a minimum.

Ala-Carte Outsourcing

Whether you are providing outsourcing services today or processing in-house and considering outsourcing, Infoscore OutSource.NET solution will exceed your needs. Certain specialized business processes are best handled in house. Infoscore’s solution allows these specialized business tasks to remain at your site to take advantage of your specialized software and staff in conjunction with our services for the majority of processing steps.

Transport Selection Increased

AAA no longer encodes their checks for deposit since Infoscore creates a Check21 X937 electronic image cash letter file for deposit. They can now purchase less expensive non-encoding capture transports.

Contact Information

Please refer to AAA below for full information:

Cathy Thompson / Business Analyst
cathompson@mailaaa.com

 

When it comes to Remittance Processing Infoscore does the tough stuff.” says Daniel “Bo” Minogue Imaging Product Manager at OPEX.

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• Complete Scalability
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• Credit Card & Merchant Processing
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• Remote Capture
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• Smart Kill Logic
• Exception Processing
• Hot/Accept/Look-Up Items
• Advanced Business Rules
• Data Quality Assurance Review
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• All Electronic Deliverables
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• Electronic Check21 & ACH Deposits
• Billing and Work Tracking
• Infoscore Engineered Solution
• Strict Security
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