Support and Services Infoscore’s
Support and Services Group offers a comprehensive
range of professional services, including
Product Support, Installation and Training,
and Project Management. We have assembled
an experienced and knowledgeable staff of
well-qualified individuals capable of implementing
our solution specifically for your organization.
The management of each project is distinctly
interactive, allowing your voice to be heard
through consistent and constant communication
at all times. From on-going product support
to strategic planning and consultation,
to project execution and follow-through,
the Infoscore Support and Services Group
will empower your organization to undertake
large-scale projects with confidence and
assurance.
Product
Support
Infoscore’s
Support Services department is comprised
of a team of highly skilled and knowledgeable
Systems Engineers assembled to maintain
the integrity of your Paydata.NET system.
We have the capabilities to meet even your
most demanding needs by providing optional
24x7x365 support. We understand that your
customers are the core of your organization
and that processing their payments in a
timely manner is paramount. For this reason,
we always strive to provide the highest
level of excellence and efficiency in customer
support.
Installation and
Training
Infoscore provides
on-site installation and training of the
Paydata.NET system by seasoned professionals,
well versed and highly proficient in the
Paydata.NET system architecture. We take
the time to provide a personalized, one-on-one,
hands-on introduction to your systems administrators
as well as the broader base of system operators.
Training does not stop when we leave your
site. We continue to work with your team
until they feel comfortable with the system.
Additionally, Infoscore
supplies optional, high-level system education
and training for Systems Administrators
and Managers. Once your Paydata.NET system
is functional, additional training allows
your organization to take full advantage
of the breadth of the system. Whether you
need to learn about creating new applications
to interface with the Paydata.NET system,
writing User Exits, or simply discovering
the host of capabilities available on the
system, we will customize the training according
to your needs.
Project Management
Infoscore
provides Project Management services to
ensure the timely coordination of all activities
associated with a Paydata.NET system or
Paydata.NET family module deployment. An
experienced Project Manager, utilizing state-of-the-art
project management technology tools, serves
as the primary point of contact and is responsible
for developing project plans, and tracking
and resolving issues to ensure that adequate
resources are in place to meet deliverables.
As a focal point, the
Infoscore Project Manager works closely
with all levels of your organization to
make certain that your requirements are
well understood and documented in order
to ensure the attainment of your goals and
expectations.
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